Best Pilot
Support Hub
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Administrator Support
Welcome to our Head of Training Support Hub! We understand you may have a wide range of questions about our training programs. To help you find the right support and answers to your inquiries, we've compiled some FAQs so you can find what you’re looking for immediately.
Frequently Asked Questions
Have question? We are here to help!
How can I create a FREE Best Pilot account?
You can use Best Pilot for free. To create your account, you should:
1. Visit the Best Pilot website.
2. Select the Create account button (1).
- Email address (2)
- Password (3)
- Name (4)
- Phone number (optional) (5)
4. Once you have filled out the form, click on the Register button (6) to create your account.
An email with an activation code will be sent to the email address you provided for verification.
5. Use the activation code sent in the email to activate your account and select the Confirm button (7).
6. Your account is now active and you can sign in to Best Pilot.
How can I configure my ATO?
The first thing you should do, as the Administrator or Head of Training of the ATO, is create the ATO in Best Pilot by completing its details.
1. On the Home page, select the Complete ATO details button (1).
2. Next, select the Create ATO as HT button (2).
- Official name (3)
- Currency (4)
- Trading name (5)
- ATO certificate number (6)
- Phone number (7)
- Email address (8)
- Safety manager's email address (9)
All form submissions will be sent to the email address you have provided.
6. Finally, specify the address of your ATO.
- Street address (11)
- City (12)
- ZIP/Postal (13)
- Country (14)
How can I reset my password?
When you can't sign in to your account because you've forgotten your password, Best Pilot lets you reset it by using your email address as an identifier.
Here's how you can do it:
1. On the sign in page, click Forgot your password? (1) under the Password field.
2. On the Reset password page, enter your Best Pilot account email (2) in the relevant field and click the Next button (3).
3. You will then receive an activation code at the email address you provided.
4. Enter the activation code (4) and new password (5), then select the Confirm button (6).
5. The new password is set and you can now sign in to your account with the new credentials.
How can I install the Best Pilot App on my iOS device?
Best Pilot is a Progressive Web Application (PWA) and it can be saved to your device's Home Screen to be accessible as a normal app.
1. Open your browser and set: app.bestpilot.com.
2. Press the Share button (1) at the bottom of your browser.
3. Find the Add to Home Screen button (2) and select it.
4. Here you can specify the name of the app and if everything is set, you can select the Add button (3).
5. After the installation is completed the Best Pilot App will be saved on your home screen (4).
How can I install the Best Pilot App on my Android device?
Best Pilot is a Progressive Web Application (PWA) and it can be saved to your device's Home Screen to be accessible as a normal app.
1. Open your browser and set: app.bestpilot.com.
2. Press the 3 vertical dots button (1) in the top right corner.
5. Next, confirm the installation by selecting the Install button (4).
6. After the installation is completed the Best Pilot App will be saved on your home screen (5).
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How to plan a training/lesson?
Best Pilot allows you to plan your training in 2 ways.
#1 From the Home page
1. Select the New Training button (1).
- Manage crew (choose people who will participate in the training and what will be their roles) (2)
- Select Resource (3)
- Training time (Date, From & To time) (4)
- Booking note (additional information the training participants should know) (5)
3. If you choose aircraft as the resource, you can determine a separate time for Aircraft booking time (6) and Lesson time (7).
You can also unify both times by selecting the Lesson time = Aircraft booking toggle (8).
4. If you choose a student for training, the Training details tab (9) becomes available.
5. Best Pilot may suggest Exercises (10) to perform during the training (if at least one training plan was defined).
However, you may choose another by selecting the Add exercise button (11) and remove the chosen ones by selecting the Delete icon (12).
Additionally, you can add a Message for student (13).
6. Once everything is completed, select the Plan training (14) button.
7. The training was planned and is available in the Calendar (15).
#2 From the Calendar module
1. Select the Calendar module (1).
2. Next, select the New event button (2).
3. Select event panel will appear on the right side of the page. Choose the Plan training button (3).
4. The form is the same as in the first way. Please refer to the point 2. above.
Note
You can mark the desired duration of the training by marking the area in a specified row (user or resource).
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How to add a document to a user?
1. Select the Users (1) module.
2. Next, choose the user account to which you want to add a document.
3. Select the Documents (2) tab and click on the Add document (3) button.
5. Fill out the form with:
- Document template (choose from the dropdown list) (5)
- Name (required) (6)
- Expiration date (7)
- Attachment (8)
6. If everything is set, you can select the Save button (9).
7. The Draft (10) of the document is ready for approval. Select the document.
8. Document panel will appear on the right side of the page (11). Select the Approve (12) button.
9. All of the user's documents are visible in the Documents tab (13).
10. You can determine the visibility of the archived documents with a toggle switch (14).
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What are your shipping policies?
Our shipping policies outline the procedures and guidelines we follow when delivering products to our customers. These policies cover various aspects of the shipping process, including the available shipping methods, associated costs, estimated delivery timeframes, and any relevant information about international shipping.
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How to add a document template?
2. Next, select the Document templates (2) tab and then the New template (3) button.
3. New template panel will appear on the right side of the page (4).
4. Fill out the Documents Template Name (5).
5. If everything is set, you can select the Confirm button (6).
6. A new document template was created (7).
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What are your shipping policies?
Our shipping policies outline the procedures and guidelines we follow when delivering products to our customers. These policies cover various aspects of the shipping process, including the available shipping methods, associated costs, estimated delivery timeframes, and any relevant information about international shipping.
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What are your shipping policies?
Our shipping policies outline the procedures and guidelines we follow when delivering products to our customers. These policies cover various aspects of the shipping process, including the available shipping methods, associated costs, estimated delivery timeframes, and any relevant information about international shipping.
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What are your shipping policies?
Our shipping policies outline the procedures and guidelines we follow when delivering products to our customers. These policies cover various aspects of the shipping process, including the available shipping methods, associated costs, estimated delivery timeframes, and any relevant information about international shipping.
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